Terms and conditions
Last updated: 2 October 2026
These terms govern your use of Eatoria, the digital menu platform operated by NETSYNTAX SL. Please read them before creating an account or subscribing.
Overview
This website and application are operated by NETSYNTAX SL (NIF B76204783), with registered address at Calle Tajaste 5, 35110, Las Palmas, España. Throughout these terms, “we”, “us” and “our” refer to NETSYNTAX SL. “Eatoria”, “Service” or “Platform” means the software, websites and tools we provide to create and publish digital restaurant menus.
By accessing https://eatoria.app, creating an account or subscribing, you agree to these Terms and Conditions. If you do not agree, do not use the Service.
The Service
Eatoria is a subscription software service that lets restaurants build, manage and publish digital menus accessible via QR codes or links. Features may include multilingual menus, allergens, daily specials, QR poster generation, automatic translations and related tools.
Depending on your plan, the Service may also include optional modules such as table reservations (see “Reservations module”), an in-app support channel and a menu set-up service (see “Menu set-up service”).
We may update, improve or discontinue features with reasonable notice when changes materially affect paid plans.
Accounts and eligibility
You must be at least 18 years old and authorised to act on behalf of the restaurant or business you register.
You are responsible for keeping your login credentials secure and for all activity under your account. Notify us immediately at [email protected] if you suspect unauthorised access.
Free trial
Every new restaurant workspace starts with a free trial of 14 calendar days from its creation, with full access to the features of the base plan. No payment method is required and nothing is charged automatically when the trial ends.
When the trial ends without an active subscription, your public menu stops being available to diners and the dashboard is limited to billing and support. Your content is kept for a further 15 days so you can subscribe and pick up exactly where you left off.
If no subscription is activated within those 15 days, the menu content and uploaded images of that workspace are permanently deleted. The account itself and its identifiers are kept so you can sign in again later. We will remind you by email before and after the trial ends.
The trial is intended for one evaluation per restaurant or business. We may change its length for new sign-ups and may withdraw it in case of abuse (for example repeated registrations for the same establishment).
Subscriptions and billing
Paid plans are billed in advance on a recurring monthly or yearly basis through our payment provider (Stripe). Prices shown on the website at the time of purchase apply. Taxes may be added where required by law.
You may cancel at any time from your billing settings. Cancellation stops future renewals; access continues until the end of the current billing period unless otherwise stated. Periods already paid are not refunded, without prejudice to your mandatory statutory rights.
If you move to a higher plan, the difference is prorated for the remainder of the current period; moving to a lower plan takes effect at the next renewal.
If a payment fails, we keep the Service running for a short grace window of 3 days while the payment is retried. If it remains unpaid, the public menu is suspended and, after a further 15 days, the workspace content is deleted as described in “Free trial”.
We do not charge transaction fees on orders placed through your own point-of-sale systems. Eatoria is a menu platform, not a payment processor for your guests.
Your menu content
You retain ownership of the text, images, prices and other content you upload. You grant us a limited licence to host, display, translate and process that content solely to provide the Service.
You are solely responsible for the accuracy of prices, allergens, descriptions, translations and legal information shown to diners, whether you entered them yourself, imported them automatically or asked us to set them up for you. Eatoria does not verify menu content.
AI-assisted features
Some features — menu import from photos or PDF, automatic translations and the set-up service — rely on artificial-intelligence providers (currently OpenAI, under its API terms, which do not allow use of your data to train their models). The content you submit for these features is transmitted to the provider solely for that processing.
AI output can contain mistakes. It is always presented as a draft that you review and approve; nothing generated is published to diners without your action or request.
Backups and deleted content
While we maintain backup and recovery procedures, customers remain responsible for keeping copies of their own menu content. We do not guarantee recovery of deleted content.
Content deleted at the end of the trial or after a cancelled or unpaid subscription (see “Free trial” and “Subscriptions and billing”) is removed from our systems and from backups in the normal rotation cycle and cannot be restored. You can export or copy your content at any time before that happens.
Acceptable use
You agree not to use the Service for unlawful purposes, to upload malware, to impersonate others, to infringe intellectual property, or to attempt to disrupt or reverse-engineer the platform.
We may suspend or terminate accounts that violate these terms or pose a security or legal risk.
- No illegal, misleading or harmful content
- No automated scraping or abuse of infrastructure
- No circumvention of access controls or billing
- Only JPG, PNG or WebP images and PDF documents may be uploaded; every file is inspected and may be re-encoded, resized or rejected, and files containing active content (scripts, embedded files) are refused
- Support channels are for your own restaurant's needs; abusive or spam messages may be closed
Intellectual property
The Eatoria name, logo, software, design and documentation are owned by NETSYNTAX SL or its licensors. These terms do not grant you any rights to our brand assets except as needed to use the Service.
Reservations module
Where enabled for your restaurant, the reservations module lets you publish a booking page, manage a floor plan, a booking book and a guest list, and send booking communications. Eatoria provides the tools; every booking is an agreement between you and your guest, and Eatoria is not a party to it.
You are responsible for your booking, cancellation, no-show and deposit policies, for honouring bookings, and for informing your guests about them. Booking deposits are charged through your own payment accounts (Stripe or Redsys) with you as the merchant; Eatoria never receives those funds and you handle refunds and disputes with your guests.
Guest data collected through bookings (names, contact details, notes, visit history) belongs to your restaurant. You act as data controller for it and Eatoria processes it on your behalf as a processor; you must have a lawful basis and give your guests the information required by data-protection law. WhatsApp notifications, if you enable them, use your own Meta business account under Meta's terms and at your cost.
Some reservation features are released as a beta and may change, be limited or be withdrawn with reasonable notice.
Support and service communications
Support is provided through the “Support” section of the dashboard and by email, in Spanish and English, on a best-effort basis during our working hours. We do not commit to specific response times unless agreed in writing.
As part of the Service we send you operational emails and in-app notices — for example about your trial, your subscription, security, replies to your requests or the status of a menu set-up. These communications are necessary to provide the Service and cannot be opted out of while you have an account. Commercial communications, if any, are only sent with a lawful basis and always include an opt-out.
Third-party services
The Service relies on trusted providers: authentication (Clerk), payments (Stripe), content delivery, security and storage of uploaded files (Cloudflare), transactional email (Microsoft 365), support chat (Crisp), AI processing (OpenAI) and Google services for business reviews and, after consent, website analytics. Payment, messaging and review integrations you enable yourself (Stripe Connect or Redsys for deposits, Meta WhatsApp Business, Google Business Profile) run under your own accounts and their providers' terms.
Their use is subject to their own terms and privacy policies. We are not responsible for third-party websites or services linked from your menus.
Indemnification
You agree to indemnify and hold harmless NETSYNTAX SL from any claims, damages, liabilities or expenses (including reasonable legal fees) arising from content uploaded to the Service, including inaccurate allergen information, intellectual property violations or unlawful content.
Disclaimer and limitation of liability
The Service is provided “as is” and “as available”. We do not guarantee uninterrupted or error-free operation.
No specific uptime, availability or service level commitment is provided unless explicitly stated in a separate written agreement.
To the maximum extent permitted by law, NETSYNTAX SL shall not be liable for indirect, incidental or consequential damages, loss of profits, or loss of data arising from your use of the Service.
Our total liability for any claim relating to the Service is limited to the amount you paid us in the twelve months before the event giving rise to the claim.
Governing law
These terms are governed by the laws of Spain. Courts in Las Palmas de Gran Canaria shall have jurisdiction, without prejudice to mandatory consumer rights in your country of residence.
Changes
We may update these terms from time to time. The “Last updated” date at the top indicates the latest version. Continued use after changes constitutes acceptance.
Contact
Questions about these terms: [email protected] · NETSYNTAX SL · Calle Tajaste 5, 35110, Las Palmas, España