Terms and conditions

Overview

This website and application are operated by NETSYNTAX SL (NIF B76204783), with registered address at Calle Tajaste 5, 35110, Las Palmas, España. Throughout these terms, “we”, “us” and “our” refer to NETSYNTAX SL. “Eatoria”, “Service” or “Platform” means the software, websites and tools we provide to create and publish digital restaurant menus.

By accessing https://eatoria.app, creating an account or subscribing, you agree to these Terms and Conditions. If you do not agree, do not use the Service.

The Service

Eatoria is a subscription software service that lets restaurants build, manage and publish digital menus accessible via QR codes or links. Features may include multilingual menus, allergens, daily specials, QR poster generation and related tools.

We may update, improve or discontinue features with reasonable notice when changes materially affect paid plans.

Accounts and eligibility

You must be at least 18 years old and authorised to act on behalf of the restaurant or business you register.

You are responsible for keeping your login credentials secure and for all activity under your account. Notify us immediately at [email protected] if you suspect unauthorised access.

Subscriptions and billing

Paid plans are billed in advance on a recurring basis through our payment provider (Stripe). Prices shown on the website at the time of purchase apply. Taxes may be added where required by law.

You may cancel at any time from your billing settings. Cancellation stops future renewals; access continues until the end of the current billing period unless otherwise stated.

We reserve the right to suspend or terminate access to the Service if subscription fees remain unpaid or if payment methods cannot be successfully charged.

We do not charge transaction fees on orders placed through your own point-of-sale systems. Eatoria is a menu platform, not a payment processor for your guests.

Your menu content

You retain ownership of the text, images, prices and other content you upload. You grant us a limited licence to host, display and process that content solely to provide the Service.

You are solely responsible for the accuracy of prices, allergens, descriptions and legal information shown to diners. Eatoria does not verify menu content.

Backups and deleted content

While we maintain backup and recovery procedures, customers remain responsible for keeping copies of their own menu content. We do not guarantee recovery of deleted content.

Acceptable use

You agree not to use the Service for unlawful purposes, to upload malware, to impersonate others, to infringe intellectual property, or to attempt to disrupt or reverse-engineer the platform.

We may suspend or terminate accounts that violate these terms or pose a security or legal risk.

• No illegal, misleading or harmful content
• No automated scraping or abuse of infrastructure
• No circumvention of access controls or billing

Intellectual property

The Eatoria name, logo, software, design and documentation are owned by NETSYNTAX SL or its licensors. These terms do not grant you any rights to our brand assets except as needed to use the Service.

Public menus and diners

Menus you publish are publicly accessible to anyone with the link or QR code. Do not include personal data of guests in menu fields.

Public menu pages for diners are designed without advertising trackers or login requirements. Analytics for restaurant owners, where enabled, are aggregated and do not identify individual diners.

Third-party services

The Service relies on trusted providers such as authentication (Clerk), payments (Stripe) and cloud hosting. Their use is subject to their own terms and privacy policies.

We are not responsible for third-party websites or services linked from your menus.

Indemnification

You agree to indemnify and hold harmless NETSYNTAX SL from any claims, damages, liabilities or expenses (including reasonable legal fees) arising from content uploaded to the Service, including inaccurate allergen information, intellectual property violations or unlawful content.

Disclaimer and limitation of liability

The Service is provided “as is” and “as available”. We do not guarantee uninterrupted or error-free operation.

No specific uptime, availability or service level commitment is provided unless explicitly stated in a separate written agreement.

To the maximum extent permitted by law, NETSYNTAX SL shall not be liable for indirect, incidental or consequential damages, loss of profits, or loss of data arising from your use of the Service.

Our total liability for any claim relating to the Service is limited to the amount you paid us in the twelve months before the event giving rise to the claim.

Governing law

These terms are governed by the laws of Spain. Courts in Las Palmas de Gran Canaria shall have jurisdiction, without prejudice to mandatory consumer rights in your country of residence.

Changes

We may update these terms from time to time. The “Last updated” date at the top indicates the latest version. Continued use after changes constitutes acceptance.

Contact

Questions about these terms: [email protected] · NETSYNTAX SL · Calle Tajaste 5, 35110, Las Palmas, España